Transformation: Ongoing Innovation Central to Seo’s Service
Author: Melea Reicks Licht
Author: Melea Reicks Licht
Hilary Seo first learned the art of origami in Japanese language school in Southern California sitting shoulder to shoulder with her sister, Audrey. The two were sent there by their parents, Alice, a dental hygienist, and Eddie, an electrochemist, to discover more than the Japanese language. For a few hours after school, they were exposed to the tenets of their culture.
“We learned about Obon, Japanese festival dances, and origami, too,” said Seo, the Colonel Gary G. Swenson Ph.D. Dean of Library Services at Iowa State University.
“Education was number one in our family. It was understood you can do whatever you want in life as long as you get an advanced degree.”
Audrey became an Asian art historian. Seo was drawn to chemistry, like her father, but once at the University of California, Santa Barbara, she discovered physical anthropology in which she earned a bachelor's in 1991.
“It was more interesting to me and more fun,” she said. “I worked at the library at UCSB as an undergrad and was first introduced to the idea of library school.”
She pursued graduate school at the University of Wisconsin, Madison, in anthropology thinking a Ph.D. was in her future. When she discovered she didn’t want to teach, it was time for a new path.
“My sister had heard about book conservation and asked if I had thought about becoming ‘a book doctor’,” Seo said. “I found the library school and landed a job with the Wisconsin State Historic Society in the archives and paper conservation lab, where hand skills learned in origami came in handy.”
She earned a master’s in library and information science in 1993 and went on to earn a certificate of advanced study in preservation administration from the University of Texas at Austin, in 1995.
Following an internship at the Center for the History of Art and the Humanities at the Getty Research Institute in Los Angeles, Seo served as preservation librarian at Georgetown University Law Library. She was drawn to Iowa State in 2003, joining the library as head of Preservation and was promoted to associate professor with tenure in 2009. Seo went on to serve as associate dean for Curation Services.
“I reported to Associate Dean David Gregory who became an important mentor for me and taught me a lot about organizational leadership,” Seo said. “Dean Beth McNeal hired me as permanent associate dean and became my next big supporter. She ultimately recommended me as interim dean and urged me to apply to be dean.”
Seo began her tenure as interim dean in 2019 and promptly led the University Library through a global pandemic.
“I was impressed by and proud of our library staff as they rallied around each other and continued to support our campus and surrounding communities throughout the pandemic,” Seo said.
Together, Seo and staff oversaw a transition to remote work for more than 100 library employees, ensured online access to resources, and implemented a laptop and hotspot shipment program to support Iowa State students and scholars.
After a national search in 2021, Seo was named dean.
Mindy McCoy, preservation services coordinator
Mindy McCoy, preservation services coordinator, worked with Seo for 14 years in preservation prior to her service as dean.
Seo oversaw a shift to include digital materials.
“Preservation began creating digital collections during my time here. We were responsible for digitization, uploading, and managing the platform and interface,” Seo said. “It grew into digital scholarship and initiatives, and a new University Library unit was created as a result to encompass this work.”
As dean, Seo advanced Iowa State's land-grant mission by promoting open access and increasing accessibility to research and scholarship produced by ISU faculty, staff, and students.
She prioritized library affordable education efforts like Tech Lending growing it to a service of more than 1,400 items with 16,000 annual bookings and Open Educational Resources which have saved students more than $3 million since 2018. Each year, the library’s Digital Repository provides more than 1.5 million downloads of Iowa State research and scholarship to users around the world.
Seo and library staff have continually reimagined spaces in Parks Library to better serve campus, especially when it comes to technology.
With support from the Roy J. Carver Charitable Trust, of Muscatine, Iowa, and private donors, The Catalyst opened in 2022 as a collaborative incubator for research and instruction in digital scholarship, digital publishing, and data services.
Peter Dorhout, vice president for research
Added to the first floor in 2023, Central Parks is a hub for booth-like, individual study pods ideal for video calls, telehealth, or remote classes – many provided by donor support. Studio 2B opened in 2024 on the lower level, funded in part by donors. The one-button studio for recording and live streaming professional quality videos features professional lighting, teleprompters, a lightboard, and tech support. And, in 2025, a Game Learning Lab was developed to serve the emerging game design major and courses using game theory in their pedagogy.
In addition to numerous facility improvements funded by donors, the Lennox Endowment for Preservation, Education, Training, and Outreach, and the Gary G. Swenson Ph.D. Dean of Library Services endowed position were created during Seo’s tenure. The Lennox endowment has provided post-graduate, hands-on training for preservation administrators and conservators.
A champion for student-centered initiatives, Seo added a family-friendly study room to Parks Library in 2021 equipped with technology and child-sized furniture.
“Students are the heart of the University Library,” said Seo. “They bring our building to life making it one of the busiest places on campus, serving as a home away from home for thousands every day,” said Seo.
Seo developed the vision and supported the launch of Cyclone Support Central in 2025, in partnership with the divisions of Student Affairs and Academic Affairs. The wellness resource center features a space for programming, two conversation pods supported by donor funds, and drop-in wellness activities. Programs have included free haircut clinics, resume reviews, flu shots, and academic accountability groups. This space has made more than 4,600 unique points of impact since it opened.
Toyia Younger, vice president for student affairs
A nationally recognized leader and mentor, Seo has served on the executive board for the Greater Western Library Alliance and the Association for Research Libraries board of directors. When mentoring others, Seo often passes along advice she gleaned from her own mentors.
“To make a difference, and to get folks to listen, you have to have a seat at the table. To get a seat, you have to think more broadly than your department,” Seo said. “Get to know what happens across your organization to help others understand how your unit impacts theirs. Communicate, compromise, and collaborate.”
McCoy said Seo is known for leading with steady clarity and confidence.
“Hilary is a forward thinker who is always open to new ideas to strengthen and improve the library,” said McCoy. “She encourages her staff to take initiative, think critically, and do their best work.”
Seo will retire from Iowa State on July 31, 2026. She and her partner, Paul, an attorney, look forward to spending time in the Colorado Rockies with their French Bulldog, Iggy.
“I love being in the mountains – hiking, fly fishing, snow shoeing,” said Seo. “I will have time to read the stack of books I’ve accumulated, and I want to learn languages I can use while traveling.”
Another transformation begins.