General phone: 515 294-8073
General email address: firstname.lastname@example.org
Staff are available by appointment. Please call or email in advance.
Supervisor: Wayne Pedersen, Head Interlibrary Loan/Document Delivery, 294-0440, email@example.com
Order materials - At any time, use the Interlibrary Loan Request form in the e-Library
Pick up ILL materials - Go to Circulation Desk at all times the Library is open
Return ILL materials - Drop off at Parks Library Circulation Desk or, when the building is closed, place in the outdoor book return, with the pink ILL band still in place
Request renewal of ILL materials - Call the phone number above or email. Please provide your name and ILL # (or title of the material)
Check on status of your request - Call the phone number above or email. Please provide your name and the material requested
Description: The Interlibrary Loan/Document Delivery (ILL/DD) Office is located in Room 204, on the second floor of Parks Library. A major function of this unit is to provide ISU students, faculty, staff and Library Visitor Cardholders access to materials that are not available in the ISU Library collections. Through online computer systems and other ordering methods, several types of publications, including books, book chapters, periodical articles, patents, dissertations, theses, etc. may be obtained from other libraries, organizations, and document delivery companies. ILL/DD also provides copies and loans of Iowa State University Library materials to other libraries worldwide through its lending service, and supplies library materials to individuals and organizations without libraries through its Document Delivery Service (DDS). Organizationally, Interlibrary Loan/Document Delivery is part of the ISU Library's Collections & Technical Services Division.
Iowa State University faculty, staff, and students with an active ISUCard are automatically eligible to use the interlibrary borrowing service. Other individuals who wish to utilize this service must have a current ISU Library Visitor card.
Receipt of regular borrowing requests can be anywhere from 1 to 7 days. The exact day of receipt cannot be predicted in advance nor guaranteed. Depending on a number of factors, materials may arrive very quickly or take weeks. Copies of articles typically come in faster than loans of original material. Articles often arrive in 1-2 days. If a requested item has not arrived in two weeks, please call 294-8073 or email firstname.lastname@example.org and request a status check.
ILL materials can almost always be obtained at no cost to the patron. The ISU Library subsidizes each request up to $30.00. If costs are payable by the requester, ILL/DD staff will always consult with them before processing the request(s). There is a flat fee of $5.00 to borrow a book, audio-visual, or other returnable item from an international supplier outside the U.S. and Canada.
The ILL/DD Office accepts credit/debit cards (Visa, Mastercard, Discover), SHAZAM, intramurals, personal checks, or Ubill transactions as payment methods. All ILL/DD fees should be paid at the Parks Library Circulation Desk.
Patrons wishing to request materials should first verify the item is not owned by the ISU Library in a paper or electronic format, or some other format such as microform. For most items, this means checking the Library Catalog to see if the item is listed. Other materials, such as government documents, ERIC documents, NTIS reports, etc., must be located by using other library reference tools. For journal articles, it is also necessary to check the Find e-journal list. Assistance in determining whether or not the item is owned at ISU can be obtained at the Help and Information Desk or by consulting Ask a Librarian.
Materials can be requested by using one of the online Interlibrary Loan Request forms available through the e-Library. Interlibrary loan requests can also be placed electronically through some Firstsearch indexes: Library Literature, Art Abstracts, Education Abstracts, Medline, and Worldcat. Worldcat is a very efficient way to request books, theses and other materials that are borrowed and returned (i.e. "returnables"). Using the GetIT@ISU button in most ISU Library periodical indexes is a very good way to request journal articles. Borrowing requests are not accepted by telephone.
To facilitate the efficient processing of requests, please provide ILL/DD staff with as much information as possible about the item. Also provide complete information about the source in which the item was cited. For example, if the citation is in a particular index or electronic database, make note of the specific source on the request form. If the citation source provides a unique identifier for the desired item (e.g. ISBN#, ISSN#, ERIC record number, FAO document number, etc.), include this information on the request form as well. The more information provided, the greater the likelihood ILL/DD staff can successfully process the request.
There are no formal limits on the number of requests patrons can submit. However, if the total number of requests submitted by all ISU patrons in one day is quite high, ILL/DD staff have the option of processing a limited number of items per person, per day. Anyone with a very large number of requests (i.e., 50 or more) should consult with the Interlibrary Loan/Document Delivery staff before submitting them.
Conditions for the privilege of interlibrary loan are set by the American Library Association's 2001 Interlibrary Loan Code for the United States and local policies established by individual libraries. As a result, some types of materials often cannot be obtained on loan. These include: some serial volumes, reference books, very old or rare books, computer software, some audio-visual materials, very new books, archival materials and genealogical materials.
Interlibrary Loan service at Iowa State is intended for academic research. Popular DVDs, music CDs, recreational reading, and audio books are more readily available from a local video store, online vendor or your local public library. Users regularly requesting recreational materials may have their requests cancelled. Interlibrary Loan privileges may be suspended in serious cases. Textbooks available in the ISU Library Reserve collection are not eligible for Interlibrary Loan service.
Most, but not all, U.S. libraries will loan their Ph.D. dissertations and Masters theses in a book format. Also, most major American universities participate in the Proquest (formerly University Microfilms International, or UMI) program for reproduction of dissertations. Those dissertations and theses not available for loan by the issuing university are generally available for purchase from Proquest. The Interlibrary Loan/Document Delivery office can arrange to purchase personal copies of dissertations from this company, but all charges are payable by the end user. Descriptions of dissertations can be found in Dissertations and Theses.
Audio-visuals, such as videocassettes, DVDs, CDs, audiocassettes, 16mm films, etc., are sometimes difficult to borrow through Interlibrary Loan. Many libraries do not loan this type of material at all. Interlibrary loan users are welcome to request instructional audio-visuals, but please understand the date of receipt cannot be determined with any degree of accuracy and there may be difficulties finding a lender. For these reasons, Interlibrary Loan does not schedule, or "book", audio-visuals for classroom showings. Faculty interested in this type of service should contact staff in the Media Center, who will consider purchasing the material for the collection.
Some researchers find it necessary to borrow a number of issues or years of a serial title. Oftentimes this is for historical research in a newspaper. In cases such as this, Interlibrary Loan staff will attempt to borrow the material in microform, such as microfilm or microfiche, as libraries normally do not loan paper volumes/issues of newspapers and journals. When requesting to borrow microfilm, submit separate requests for non-contiguous spans of years. For instance, if the years 1995 through 1996 are needed, the request can be submitted on one form by indicating 1995-1996. If the years 1965, 1977, 1988-1989 are needed, three separate requests should be submitted. Interlibrary Loan staff will attempt to borrow the paper version of the serial only if microform is not available.
Patrons requesting the loan of "returnables" (i.e., items that are used and returned to the lending library), such as books, microforms, audio-visuals, etc., can retrieve these materials from the Circulation Desk. Users who have provided an email address will be notified by email when returnables are ready for pick up. Otherwise, a printed notice will be mailed. It is permissible to have someone other than the person who originally requested the returnable pick up and sign for it, but the person who originally requested the material is responsible for its safe and timely return. Returnables will only be mailed when a patron specifically requests this service and the mailing address is more than 25 miles from Ames.
Copies of documents requested on interlibrary loan will normally be delivered to ILL users as a link to a PDF document. A separate email message will be sent for each document, which will provide a link to the user's personal electronic document account. The message will also include the Interlibrary Loan PIN# necessary to access this account (this is not the same as the general Library pin#). Electronic documents are kept for a limited time, so it is important to retrieve them promptly. If the Interlibrary Loan unit receives a paper copy from the supplier (i.e., by mail, fax, etc.), rather than an electronic version, this copy will either be scanned for electronic delivery or mailed to the address supplied by the patron. Please contact ILL/DD staff if you would like to discuss other delivery options for copies of documents.
The loan period is determined by the lending library. The due date is indicated on a pink band placed over the cover of the borrowed item. To renew materials, contact Interlibrary Loan/Document Delivery staff by phone or email one to two days before the due date so the lending library can be promptly contacted. Some libraries do not allow renewals. Materials obtained through interlibrary loan must be returned to the Circulation Desk on or before the due date. Interlibrary Loan/Document Delivery charges overdue fees, so it is important that materials are returned by the due date. Prompt return of borrowed items protects our reputation as an excellent interlibrary loan office and ensures that libraries will continue to loan their materials to ISU.
Occasionally, libraries will place restrictions on the use of loaned materials, such as requiring the item remain inside the Library, or that photocopying is prohibited. Restrictions will be indicated on the pink band covering the item. Patrons are expected to abide by these guidelines.
Through the Library's membership in the Center for Research Libraries (CRL) in Chicago, borrowers receive the benefit of several services, including no-charge access to more than 3.5 million unique bibliographic items, extended loans of materials from the Center's collections, microform loans, the loan of some foreign dissertations, serial loans, and photocopies.
Libraries listed in the American Library Association Directory may request ISU materials from Interlibrary Loan/Document Delivery via a number of methods. Formal libraries listed here should consult the ISU Library's lending policies, as well as the Library's online catalog before requesting materials.
Any individual (affiliated or unaffiliated with Iowa State) or organization that does not have a formal library may request materials via the Document Delivery service. A web form is available for convenient ordering of documents via this fee-based service.
Monday, 26-Apr-2010 08:48:01 CDT
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