The Document Delivery Service (DDS) at Iowa State University provides rapid, low-cost copying and delivery services to ISU students, faculty and staff, as well as business, industry and individual researchers worldwide. Drawing on the resources of the ISU Library, and other libraries and document suppliers throughout the world, DDS staff will locate, photocopy, scan, and deliver a variety of documents, including:
- Journal and newspaper articles
- Technical reports
- Conference papers
- Book chapters
- Government documents
- Patents
- Book loans (for individuals with an active ISU Library card)
- Other types of materials
Ordering
Requests for document delivery can be submitted via web form, by mail or fax (you must use our paper form), or phone. Telephone requests are accepted Monday-Friday, 8:00 A.M. to 5:00 P.M., at (515) 294-0440 and will incur an additional $5.00 fee per request.
Delivery
Most documents can be sent within 24 hours, with standard delivery by campus mail, first class mail, local fax, Ariel, or emailed PDF files as requested. Special handling and expedited delivery options include Fedex, international fax, etc. Prompt status reports are made on unfilled requests.
Charges
For students, faculty and staff currently enrolled in/employed by Iowa State, the base charge is $5.00 per document/request, up to 20 pages; additional charge of $.10/page thereafter. Individuals with an ISU Visitor's Card are also billed at the $5.00 base rate. For all others, the base charge is $12.00 per document, up to 20 pages; additional charge of $.10/page thereafter. Rates for ISU students, faculty, staff, and Library Visitor cardholders are subsidized in part by the ISU Library.
Affiliated users (i.e. have ISU card or Library Visitor's card):
| Base fee: | $5.00 per document (up to 20 pgs.); $.10 per page over 20 pages copied or scanned Book loans checked out to your card:
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| Special services: | ||
| U.S. fax | No additional charge | |
| International fax | $5.00 plus $1.00 per page | |
| Fedex | Shipping charges only | |
| Airmail | Airmail costs only | |
| Telephone request | $5.00 per request | |
| University billing | $3.00 per request | |
| Rollover to ILL | No charge of any kind | |
| Obtain internationally | $5.00 surcharge for loans only; no surcharge for copies | |
| Rush service | $5.00 surcharge |
Unaffiliated users (i.e. organizations without formal libraries; individuals without an active ISU card or Library Visitor’s card; document delivery organizations):
| Base fee: | $12.00 per document (up to 20 pgs.; $.10 per page over 20 pages copied or scanned. No book loans |
|
| Special services: | ||
| U.S. fax | $10.00 (20 page limit) | |
| International fax | $10.00 plus $1.00 per page | |
| Fedex | $10.00 plus shipping charges | |
| Airmail | $10.00 plus shipping charges | |
| Non-Web requests | $5.00 per request | |
| Invoicing surcharge | $3.00 per request | |
| Rollover to ILL | $8.00 per request | |
| Obtain internationally | $10.00 per request | |
| Rush service | $10.00 per request | |
| Copyright royalties | Fee assessed by Copyright Clearance Center (CCC) |
Online Access to the ISU Catalog
To determine whether the ISU Library owns an item, access the e-Library. Help screens are available online. Further assistance can be obtained through Ask a Librarian or by calling Reference staff at (515) 294-3642.
Book loans
Loans of returnables, such as books, dissertations, theses, microforms, etc, are limited to individuals who have an active ISU card or Library Visitor card.
Delivery from other libraries/suppliers
If a requested item proves to be unavailable at the ISU Library, ISU students, faculty, staff, and Library Visitor cardholders can have the item requested from another library or supplier at no charge. This service is available to all other clients for an additional $8.00 fee. The base fee for documents obtained for non-ISU personnel from a supplier outside the ISU Library is therefore $20.00.
Payment
Students, faculty and staff currently enrolled in/employed by Iowa State can arrange for payment in a variety of ways. These include prepayment by cash, check, money order, or ISU intramural purchase order; payment by credit card (VISA, MasterCard, or Discover); CyCash, SHAZAM, or ISU account. Billing to an ISU account incurs an additional $3.00 billing fee. Library Visitor cardholders have the same payment options available.
Profit or non-profit organizations can pay by credit card, or establish a billing account. Each document shipped will have an invoice including a $3.00 billing fee, which can later be reconciled with a monthly statement. For all non-account holders (i.e. individuals without ISU or organizational affiliation), prepayment or credit card payment is required.
Copyright Compliance
Document Delivery Service (DDS) operates under the "Fair Use" guidelines of U.S. copyright law. For all unaffiliated clients, however, DDS offers a "copyright cleared" service, whereby royalties can be paid to the Copyright Clearance Center (CCC) and billed back to the user. This option is available only upon request. If copyright cleared service is requested by the client, but clearance cannot be obtained in a timely manner from CCC, the document will be supplied with a "Not copyright cleared" statement. The responsibility then lies with the client to contact the copyright holder.
For more information
Contact:
Document Delivery Service
198B Parks Library
Iowa State University
Ames, IA 50011-2140
Telephone: (515) 294-0440
Fax: (515) 294-1885
Email: DDSParks@iastate.edu
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Last modified: Thursday, 24-Jul-2008 09:29:39 CDT
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