Individuals/Organizations requesting ISU materials (DDS)

The Document Delivery Service (DDS) at Iowa State University provides rapid, low-cost copying and delivery services to ISU students, faculty and staff, as well as business, industry and individual researchers worldwide. Drawing on the resources of the ISU Library, and other libraries and document suppliers throughout the world, DDS staff will locate, photocopy, scan, and deliver a variety of documents, including:

  • Journal and newspaper articles
  • Technical reports
  • Conference papers
  • Book chapters
  • Government documents
  • Patents
  • Book loans (for individuals with an active ISU Library card)
  • Other types of materials


Requests for document delivery can be submitted via web form


Most documents can be sent within 24 hours, with standard delivery by email link to PDF's. Special handling and expedited delivery options include Fedex, air mail, etc. Prompt status reports are made on unfilled requests.


Rates for ISU students, faculty, staff, and Library Visitor cardholders are subsidized wholly or in part by the ISU Library.

AFFILIATED USERS (i.e. have ISU card or Library Visitor's card)

Copy fees:

For ISU cardholders, fully subsidized, no charge delivery of 15 documents from the Library's print collections per calendar year.

No full subsidy for Library Visitor cardholders

For all billed copy requests, $5.00 per document (up to 20 pps.); $.10 per page over 20 pages copied or scanned.

Book loans: Checked out to your card & delivered to:
Address more than 25 miles from Ames - ISU card, no charge
Address less than 25 miles from Ames - ISU card, $5.00
Any mailing address - Library Visitor's card, $5.00
Special Services:  
U.S. fax No additional charge
Fedex Shipping charges only
Airmail Airmail costs only
University billing $3.00 surcharge per request



UNAFFILIATED USERS (i.e. organizations without formal libraries; individuals without an active ISU card or Library Visitor's card; document delivery organizations:



Copy fees: $15.00 per document (up to 20 pps.); $.10 per page over 20 pages copied or scanned.
Book loans: No book loans
Special Services:  
U.S. fax $10.00 surcharge (20 page limit)
Fedex $10.00 surcharge plus shipping charges
Airmail $10.00 surcharge plus shipping charges
Rollover to ILL $10.00 surcharge per request
Obtain internationally $10.00 surcharge per request


Online Access to the ISU Catalog:

To determine whether the ISU Library owns an item, access the Library at Help screens are available online. Further assistance can be obtained via Ask Us! or by calling Help and Information staff at 515 294-3642

Book loans:

Loans of ISU returnables, such as books, dissertations, theses, microforms, etc, are limited to individuals who have an active ISU card or Library Visitor card. Other users should contact their local library about interlibrary loan service.

Delivery from other libraries/suppliers:

If a requested item proves to be unavailable at the ISU Library, ISU students, faculty, staff, and Library Visitor cardholders will have the item automatically requested from another library or supplier at no charge. This service is available to unaffiliated clients for an additional $10.00 fee. The base fee for documents obtained for non-ISU personnel from a supplier outside the ISU Library is therefore $25.00.


Students, faculty and staff currently enrolled in/employed by Iowa State can arrange for payment in a variety of ways.  These include payment by cash, check, ISU intramural purchase order, credit/debit card (VISA, MasterCard, or Discover), or ISU account.  Billing to an ISU account incurs an additional $3.00 billing fee.  Library Visitor cardholders have the same payment options available.  The Library will only bill ISU affiliates for service when specifically authorized by the requestor.

Payment by credit/debit card (Visa/Mastercard/Discover) is required for anyone unaffiliated with Iowa State University.

Copyright Compliance:

Document Delivery Service (DDS) operates under the "Fair Use" guidelines of U.S. copyright law and observes licensing restrictions for its electronic resources.

For more information:
Iowa State University Library Resource Sharing Unit
204 Parks Library
Iowa State University
Ames, IA 50011-2140.
Telephone: 515 294-0728
Fax: 515 294-1885

ILL/DD information

Iowa State University

University Library, Ames, Iowa 50011, Email Webmaster
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