General questions

How do I access the materials on reserve for my course?

Documents may be viewed from any workstation in the Library, or from any Internet capable machine anywhere in the world. Access to Reserve's material, however, is restricted to the current ISU community. Patrons must enter their University ID and Library password (Set your Library password) to access Reserve materials. Adobe Acrobat Reader software must be installed on the PC to view and print documents.

What if my ID number does not work or I don't have an ID card?

You must have a valid ISU ID number to use Reserve. If you do not have a University ID card or the system sends you a message stating it is invalid, please contact the ISU Card Office, 0530 Beardshear Hall, (515) 294-2727.

Also, make sure you are only using the last 11 digits from your ISU ID card. Do not enter the "600957" at the beginning.

I try to link to my course list of documents, but I get a message stating I have accessed it incorrectly. What do I do?

Due to password protection, to access course lists or materials you must go through Reserve by way of Courses A-Z, Reserve home page, Courses A-Z by course, or Courses A-Z by instructor. Access to a course list or document by using the direct URL is not possible.

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University Library, Ames, Iowa 50011, Email Webmaster
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